FAQ

Here are a list of frequently asked questions by our customers.

• What is your best selling cake?
  If this is your first time ordering, we would normally recommend you to try our Chocolate series such as Black Forest, Chocolate Mud Fudge, Chocolatenana and Cherry on Chocolate Cake. If durian is your favourite fruit, you have got to try our Durianian filled with lots of fresh D24 durians within.

 

• If your cakes are baked without eggs and butter, will your cake be tasteless?
  Our customers’ testimonial will convince you that our egg-free and dairy-free cakes are equally delicious when it comes to taste. However, as egg is commonly used as a main binding and air agent in cake baking, you will notice that our egg-free cakes are not as spongy compared to traditional sponge cake since we do not use any alternative chemicals to give similar airy texture unlike many other vegetarian bakeries which use mainly Whey protein to replace eggs in their recipe. Whey protein is a substance taken by body builder to build mass and weight. Whey protein is definitely not healthy. You will notice that we are the only bakery that carries the official Health Promotion Board’s Healthier Choice Symbol.

 

• Is your cake comparable to normal cakes?
  As you may already know that our cakes do not contain any eggs (air), chemicals (binding agent) or dairy (moisture), our cakes are definitely NOT normal. If you are intending to compare our cakes with a normal cake shop and expect our cakes to have the same texture like a normal cake (which is almost all cakes in Singapore) which contains all these unhealthy ingredients, we are definitely NOT comparable. As our cakes are all baked in an American style that are dense in texture (not airy or fluffy), they do have a slight crumbly texture (due to the lack of eggs and we do not use commercial chemical binding agents such as emulsifier, stabilizer, gum or whey protein). But despite the lack of these unhealthy ingredients, it does not affect the taste of our cakes. Our cakes still taste equally good like what most of our customers had mentioned in their voluntary testimonials. However if you prefer airy textured cakes baked with lots of eggs and chemicals, our cakes may not be suitable for you. We would rather lose a business than to feed our customers with unhealthy cakes. We do love our business but we definitely love our customers more. We seek for your understanding as Delcie’s Desserts and Cakes strictly use only healthy and non-chemical ingredients to bake good tasting cakes.

 

• How is your cake Diabetic-Friendly?
  For diabetics, a moderate intake of meals at regular timing is a must to maintain healthy level of glucose metabolism and thus blood sugar levels. Besides eating a proper level of calories, glycemic index (GI) is also another indicator for diabetics to take note while eating their food. Consuming high GI food such a piece of normal cookie (typically bought in normal bakery or cafe) will cause a spike in blood sugar levels because it contains high calories and high GI ingredients such as eggs, butter and white cane sugar (GI 64).While we promise we do not use artificial sweeteners, we only use organic natural ingredient such as agave (GI 15), a low-glycemic sweetener derived from a cactus. We have to specially import this ingredient due to the lack of demand in Singapore. It is commonly safe for type 2 diabetics with non-insulin dependency. We also use unrefined, raw cane sugar for all other products.For diabetic and sugar conscious customers, you should always ration your cake intake according to your nutritionist’s diet plan. All our cakes must be consumed in moderation and should not be consumed whole in one meal or day. Recommended serving size is 80g – 100g per day.

 

• How healthy are your cakes?
  We have been awarded the Healthy Choice Bakery certification by Health Promotion Board. As our cakes do not contain eggs and dairy products, they are extremely low in cholesterol and are trans-fat free too. As very little fat and sugar is used in our baking, our cakes are also low in calories compared to traditional cakes. If you prefer lower calorie cakes, you should try our Diabetic-Friendly versions. While organic ingredients are used in our cakes, our cakes are baked naturally and free of harmful chemicals, thus ensuring most of the nutrition to be retained within the cakes when eaten. For more nutritional value information in our cakes, click here.

 

• What kind of ingredients do you use?
  We use organic and halal ingredients in our baking such as unbleached wheat flour, raw sugar, agave, sea salt, dark chocolate, cocoa powder and diary-free milk and cream. All our ingredients are also free of animal by-products.

 

• Are you Halal certified?
  Our cakes are not halal certified but are halal prepared. For your information, all our cakes are baked using organic ingredients without alcohol, eggs, dairy and animal products.Before we move to our new address, we were Halal Certified but because right now, we see no need for us to re-apply for Halal since we are a vegan bakery and we are known for not using animal by-products ingredients or alcohol in our bakery since we also serve some religious people.

 

• I thought all chocolate contains milk?
  Our organic chocolate is 100% diary-free as we have specially imported an organic cocoa mix from Europe, thus, creating our very own organic 73% dark chocolate ingredient using rice milk.We have also formulated our very own dairy-free white chocolate ganache.

 

• I thought all cream contains milk?
  Our cream is 100% dairy-free and egg-free. We had revolutionised this cream recipe with a specialised cream factory to create our very own soy-based and rice-based cream.

 

• Why do you use unbleached wheat flour?
  Because unbleached wheat flour is chemical-free and it contains higher level of protein compared to bleached white flour. There are two (2) types of flour – Bleached and Unbleached. Bleached flour is white in colour while unbleached flour is off-white (yellowish) in colour. The main difference between these 2 flours is bleached flour contains bleaching agents added to it to give it a white look while unbleached flour do not contain such bleaching agents. Such bleaching agents are said to be harmful to the body. If you look around you, most of the food items contains white wheat flour such as noodles, bread, cakes, waffles etc. But some people, who have extreme sensitive palates, are able to detect the bitter aftertaste in food made with bleached flour.

 

• What is Gluten?
  Gluten is the elastic protein in the grains which some of us, although unaware most of the time, may be allergied to it. Products such as wheat, rye, barley, durum, einkorn, graham, semolina, bulgur wheat, spelt, farro, kamut, and triticale, and even commercial oats also contain gluten due to cross contamination in processing. Thus, it is important for the crew at Delcie’s to understand what is gluten and where it comes from in order to allow us to choose our ingredients wisely. For more information on GF diet: http://en.wikipedia.org/wiki/Gluten-free_diet

 

• Why should we avoid gluten? (source)
  More and more local nutritionists have been introducing gluten-free diet to people with health and weight issues.In many cases, people avoid gluten because they have gluten intolerance, also known as celiac disease. People with celiac disease experience an immune system reaction which actually breaks down the lining of the small intestine. This leads to malabsorption of nutrients, meaning that people with celiac are not getting the nutrition they need. The condition can be difficult to diagnose, as malabsorption has many causes, and some people are not diagnosed with Celiac for quite some time.
  Other people are merely gluten sensitive, meaning that they sometimes experience intestinal discomfort after eating gluten (bloated stomach), or they occasionally have irritated skin. Individuals with gluten sensitivity may prefer to simply avoid gluten, since it makes them feel unwell. Other people may avoid gluten because they are on an elimination diet to determine the cause of an allergy, or because they have been advised to stop eating gluten for a set period by a doctor.

 

• Do you use separate utensils for gluten-free baking?
  In order to make sure we are careful during gluten-free baking, we will stop all wheat and gluten base baking and do a round of cleaning equipments and working area before starting. We also use a set of separate utensils and washing sponge for all our gluten-free utensils .As we do use wheat and nuts for other cakes, our bakery is not a certified wheat-free and nut-free facility.

• I have peanut allergy, do your cake contain peanuts?
  We do not use any peanuts in our cakes. However, we do use nuts for decorations purpose such as macadamia, hazelnut, almond and walnut. Thus, our bakery is definitely not nut-free. If you have serious peanut allergy, we would strongly recommend you not to consume our cakes as there may be a possibility of cross-contamination within the different nuts. We do advise that it is the consumer’s responsibility to ensure safe indulgence should he/she continue to proceed with the order knowing the possibility of cross-contamination among ingredients.

 

• Can Cancer patient eat your cake?
  Although our cakes are made with organic ingredients, it is still advisable for you to check with the doctor in charge of the patient’s diet as he/she may be placed on a strict diet that does not allow him/her to eat certain fruits or ingredients.

 

• Why is your cake delivered frozen?
  As we strictly baked to order, we always ensured that cakes are made 1-2 days in advance before the date of collection or delivery. Upon completion of the cake decoration, we normally would deep-freeze our cakes to freeze that moment’s nutritional value and freshness of the ingredients to prevent further deterioration or exposure to bacteria due to the organic and chemical-free nature of our cakes. If you like your cake to be delivered frozen, please allow at least 6 – 7 hours of defrost time before cutting the cake. Allowing the cake to thaw properly back to its original state at the moment when it was freshly made by our chef. You may request for unfrozen cake to be delivered or collected in your order form if you need to cut the cake within the next few hours upon collection too.

 

• How do I defrost (thaw) my frozen cake (5 Servings and 12 Servings cake sizes)?
  1. To ensure freshness at its best, it is recommended to thaw your cake in the box (with the box lid open) for 6 to 7 hours in your fridge.
  2. If you are planning for next day to cut your cake, it is recommended to thaw your cake inside the box overnight in your fridge.
  3. Kindly take note that thawing time differs according to size of cake.

 

• How do I store the cake if there are left-over from the party?
  If there are left-over cakes, packed them into air-tight containers, cling wrapped the containers and keep it in the freezer compartment. It will keep well for the one (1) week. To thaw, remove the container from the freezer and keep it inside the fridge (chiller) compartment over night. After thawing, do not keep the cake back to the freezer. It must be fully consumed immediately on the same day.

 

• How long can your desserts and cakes last upon delivery or self-collection?
  As our cakes does not contain preservatives, they can be store in the fridge (chiller) compartment for up to 2 days. Please take note that different cakes have different lifespan hence we highly recommended that you consume the cake on the day of collection/delivery.

 

• Will my cake look exactly like those in the photos online?
  Final designs and general appearance of cakes can vary slightly from chosen design depending on availability of seasonal fruits or decorative accessories.

 

Ordering

• I tried calling your contact numbers but couldn’t get through, what should I do?
  We apologise for this inconvenience. We could be baking in the kitchen or attending to a customer, thus unable to answer your call. Do send us your questions or urgent order SMS to 9789 2309. We will reply to you asap once we got hold of our phone. For order, please SMS in the following format: URGENT <Name><Email><Mobile><Cake type and size><Wordings on cake if required><No. of Candles><Delivery/Self-Collection><Date><Time><Delivery Address if any>.

 

• How much time in advance should I place my order?
  If you require a standard or diabetic-friendly cake, do place your order at least three (3) working days in advance. If you require a gluten-free cake, do place your order at least one (1) week in advance. If you require a customised designed cake, do place your order at least two to three (2-3) weeks in advance. Do note that all order are processed on a first-come-first-serve basis upon payment confirmation. Urgent order are subjected to availability and additional surcharge.

 

• I need a cake urgently today, but I have not make a pre-order online. What should I do?
  Do not worry, we may have extras in our retail shop 97892309 or at The Diabetic Shop Square2 9736 8698, if you are lucky. Give us a call to check on availability.
  - On Tue-Sun (11am-8pm), call our central kitchen at 97892309.
  - On Mon-Sun (10am-9pm), call The Diabetic Shop Square2 at 9736 8698.

 

• I have placed my order online, it has been 2 working days but have not received your payment advise email. What should I do?
  Upon submission of the online order, you should receive a copy of your submitted online form in your email within the next one (1) hour. If you did not receive it, there may be a possibility that the email your have submitted is wrong thus resulting in bounced email.
  Nonetheless, you can either write to order@delciesdesserts.com or send us an SMS to 97892309 immediately in the following format: Check your order <your name> <mobile> <email> <self-collection or delivery> <delivery date and time> <delivery address if any> <cake size> <cake flavour> <wording on cake> <number of candles>.

 

• How do I know if my order is confirmed for self-collection or delivery at my specify date and time?
  If you have already made the payment as instructed in our payment advise email and have replied to us stating bank’s name, transfer transaction number, date and time of transfer, you should receive the following message within the next two (2) working days:
  “Thank you for your payment confirmation. We have received your transfer with thanks. This order is confirmed.”

 

• It has been more than 2 days, I have made my payment online and emailed your the details but I have not received your confirmation email. What should I do?
• Oops! We might have missed your email. You should send an immediate SMS to 97892309 in the following format: I have paid. <your name> <email> <payment amount> <bank’s name> <date of transfer>.

 

• Do you sell cakes in slices? Where can I get them?
  You can get it at our retail shop, 951 Upper Serangoon Road.

Self-Collection & Delivery

• What is your central kitchen operating hours?
  We operate from Tue – Sun, 11am-8pm. If the door is locked during lunch time, we may be out for lunch.

 

• Where can I self-collect my cake order?
  Tuesday- Friday, collection is available only at our retail shop, 951 Upper Serangoon Road
  For Saturday – Monday collection, you may also collect at The Diabetic Shop, Square2. For full address and operation hours of the outlets, click here.

 

• Can I specify a delivery address and timing but change it afterward?
  Please give us at least 24 hours advance notice for any changes in delivery address and timing. It is important that someone is at your delivery address to receive the cake. If there is no one at the address at the time of delivery, the protocol for our delivery man is to call the mobile number given in the online order form. He will wait for maximum 5 minutes if no one is at the specify address as there may be other delivery locations for him to rush to. Should he leave and have to return to the address again, an additional standard delivery charge will be chargeable. Should there be a last minute change of address while our delivery man is already on his way to the initial specified address, there will also be an additional standard delivery charge chargeable for change of address. The reason of charging additional is because our delivery is outsourced to a courier company and this is their delivery policies.

 

Payment

• Why do I have to make payment in advance?
  As all orders are strictly baked to order, we have to collect payment from our customers in advance to confirm processing of order. This is also done to prevent no-show by customers as we have encountered several past bad experiences while customers had ordered a cake from us but did not collect. Eventually, the uncollected cake will have to be thrown away. Do note that customer’s order will only be confirmed for process in the kitchen upon payment received by us.

 

• What is your preferred mode of payment?
  Upon submission of our online cake order form, you will received a payment advise from us within the next two (2) working days with the total amount and our local DBS current bank account details to do a bank transfer to us. Upon payment confirmation, the order will be processed as confirm.

 

• What are the other mode of payments besides bank transfer?
  If you are not able to do a local bank transfer to our DBS bank, do indicate on the online cake order form under “Special Request” box with the following payment options:
  1. Write a cheque addressing it to Delcie’s Desserts and Cakes Pte Ltd, and dropped the cheque into the DBS or POSB cheque drop box with our bank account number written behind the cheque. Bank account details will be emailed to you upon submission of our online cake order form.
  2. Credit card payment via PayPal online system. A PayPal payment advise will be emailed to you. Kindly note that there will be an additional 10% admin charge of the total amount if this option is preferred.