DELCIE’S DESSERTS AND CAKES – TERMS AND CONDITIONS
As you may already know that our cakes do not contain any eggs (air), chemicals (binding agent) or dairy (moisture), our cakes are definitely NOT normal. If you are intending to compare our cakes with a normal cake shop and expect our cakes to have the same texture like a normal cake (which is almost all cakes in Singapore) that contains all these unhealthy ingredients, we are definitely NOT comparable. As our cakes are all baked in an American style that are dense in texture (not airy or fluffy), they do have a crumbly texture (due to the lack of eggs and commercial chemical binding agents such as emulsifier, stabilizer, gum or whey protein). But despite the lack of these unhealthy ingredients, it does not affect the taste of our cakes. Our cakes still taste equally good like what most of our customers had mentioned in their voluntary testimonials. However if you prefer airy textured cakes baked with lots of eggs and chemicals, our cakes may not be suitable for you. We would rather lose a business than to feed our customers with unhealthy cakes. We do love our business but we definitely love our customers more. We seek for your understanding as Delcie’s Desserts and Cakes strictly use only healthy and non-chemical ingredients to bake good tasting cakes.
Orders
1. Cake pre-order at least three (3) working days or ten (10) working day for customised order in advance , subjected to availability.
2. All orders must be placed at least three (3) working days or ten (10) working day for customised order in advance of intended delivery date, failing which they will be processed as “Urgent Orders”.
3. Urgent Orders may be subjected to an additional charge of up to 15% on the total order amount.
4. Orders placed less than three (3) working days or ten (10) working day for customised order before the intended delivery shall be subject to availability.
Delivery / Self-Collection
5. Delivery services may be requested from 12nn to 7pm daily, except on Sundays, Eve of Public Holidays and Public Holidays but shall be subject to availability. Delcie’s reserves the right to reject any request for delivery services without assigning any reason whatsoever.
6. A minimum delivery charge of S$14.00 (Tue-Sun) / S$16.00 (/Eve PH/PH) is applicable for all orders, unless the customers elects for self-collection at the time of placing the order. The actual delivery charge imposed will depend on the place and timing of delivery. There will be a $8 urgent delivery charge if delivery is required within 24hours notice.
7. The delivery charge may be waived for order of S$200.00 and above.
8. The customer shall specify the exact time and location for delivery / self-collection.
9. The customer shall ensure that there will be someone at the location to receive the delivery at the time and location specified.
10. In the event that the first delivery is unsuccessful for any reason, a further delivery charge will be imposed for each subsequent delivery attempt. Only a maximum of three delivery attempts within 3 days will be made. Each delivery attempt is chargeable at $14.
11. In the event that customer did not collect the order at the confirmed specify time and date, order will be kept until the following day. Uncollected order will be disposed within (2) two days from specify date of collection unless instructions were given in advance to change collection time and date. Refund and exchange will not be permitted for no show.
12. For avoidance of any doubt, Delcie’s Desserts shall not bear any liability for the product after delivery into the customer’s possession.
12. Self-collection is available on Tue-Sun only, from 11am to 7.30pm, at 951 Upper Serangoon. We are closed on Mondays.
14. Self-collection on other dates / times shall be entertained only by prior appointment. Collection address will be confirmed only at the time of making the appointment.
Payment / Refunds
15. Payments should be made by funds transfer to:
- DBS Current Account (018-902402-5) AMK HUB Branch. A/C Name: Delcie’s Desserts and Cakes Pte Ltd
16. Customer shall confirm that payment has been made for each order at least three (3) days before the intended delivery date via email to order@delciesdessert.com with your bank’s name, transfer transaction number, date and time of transfer as a confirmation of your order.
17. Delcie’s reserves the right not to process any order if no confirmation of payment had been given by the customer.
18. No refund or exchange will be given once product has been delivered or collected by the customers. Inform us via order@delciesdesserts.com (email) of any changes to order at least (3) working days in advance before date of collection or delivery. No refund will be given after payment is made.
Important Notes
19. Customer understand that Delcie’s products may contain nuts, seaweed (source of calcium), gluten and soy. Delcie’s gluten-free, wheat-free baking and washing utensils are separated during the production process. Delcie’s facility is not entirely nut-free, wheat-free and soy-free.
20. Delcie’s cakes products are Halal prepared and does not contain gelatin, eggs and dairy.
21. All Delcie’s products must be kept refrigerated at all times and should not be left exposed at room temperature for more than three hours. Under no circumstances should Delcie’s products be subjected to heat.
22. Delcie’s products must be consumed within one (1) day upon collection or delivery date stated.
23. For diabetic and sugar conscious customers, you should always ration your cake intake according to your nutritionist’s diet plan. All our cakes are to be consume in moderation and should not to consume the entire cake in one serving.
24. Unless specify, standard cakes are not suitable for diabetic patients and person with gluten and nuts allergy. DF version: For diabetic and sugar conscious customers, you should always ration your cake to 80g of per day intake according to your nutritionist’s diet plan. All our cakes are to be consume in moderation and should not be consumed whole in one meal.
22. For avoidance of any doubt, Delcie’s Desserts shall not bear any liability for the product after delivery into the customer’s possession.
23. Delcie’s reserves the right to amend or vary these Terms & Conditions at any time without notice. Please refer to our website at www.delciesdesserts.com for the latest version.
~ Last updated on 8 Nov 2011
