DELCIE’S - TERMS AND CONDITIONS
Orders
1. Pre-order at least three (3) days in advance , subjected to availability.
2. All orders must be placed at least three (3) days in advance of intended delivery date, failing which they will be processed as “Urgent Orders”.
3. Urgent Orders may be subjected to an additional charge of up to 10% on the total order amount.
4. Orders placed less than three (3) days before the intended delivery date will not be processed but shall be subject to availability.
Delivery / Self-Collection
5. Delivery services may be requested from 10am to 7pm daily, except on Sundays, Eve of Public Holidays and Public Holidays but shall be subject to availability. Delcie’s reserves the right to reject any request for delivery services without assigning any reason whatsoever.
6. A minimum delivery charge of S$12.00 (Mon-Sat) / S$14.00 (Sun/Eve PH/PH) is applicable for all orders, unless the customers elects for self-collection at the time of placing the order. The actual delivery charge imposed will depend on the place and timing of delivery.
7. The delivery charge may be waived for order of S$180.00 and above.
8. The customer shall specify the exact time and location for delivery.
9. The customer shall ensure that there will be someone at the location to receive the delivery at the time and location specified.
10. In the event that the first delivery is unsuccessful for any reason, a further delivery charge will be imposed for each subsequent delivery attempt. Only a maximum of three delivery attempts within 3 days will be made.
11. Self-collection is available on Tuesday and Thursday only, from 11am to 5pm, at 778A, North Bridge Road, Singapore 198786. Other locations are available with pre-arrangement.
12. Self-collection on other dates / times shall be entertained only by prior appointment. Collection address will be confirmed only at the time of making the appointment.
Payment / Refunds
13. Payments should be made by funds transfer to:
· DBS Saving Plus (0113040679), Rochor Branch
14. Customer shall confirm that payment has been made for each order at least three (3) days before the intended delivery date via email to order@delciesdessert.com with subject header “Confirm Payment”.
15. Delcie’s reserves the right not to process any order if no confirmation of payment had been given by the customer.
Important Notes
16. Products may contain nuts, seaweed (source of calcium), gluten and soy. Delcie’s utensils and washing basis are separated from the main bakery.
17. Delcie’s products does not contain gelatin and are produced in a Halal Certified kitchen at Whisk and Fold baking studio.
18. All Delcie’s products must be kept refrigerated at all times and should not be left exposed at room temperature for more than three hours. Under no circumstances should Delcie’s products be subjected to heat.
19. Delcie’s products should be consumed within one (1) day upon collection or delivery date stated.
20. Delcie’s products should be consumed in moderation especially for diabetic patients and weight-watchers.
21. Unless specify, standard cakes are not suitable for diabetic patients and person with gluten and nuts allergy.
21. For avoidance of any doubt, Delcie’s Desserts shall not bear any liability for the product after delivery into the customer’s possession.
22. Delcie’s reserves the right to amend or vary these Terms & Conditions at any time without notice. Please refer to our website at www.delciesdesserts.com for the latest version.
~ Last updated on 22 July 2010
